Support Software & Services

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Kayako - Customer Support Software

Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:

  • AJAX based Rich User Interface;
  • Active Directory (LDAP), vBulletin, ModernBill integration;
  • ViewShare feature allowing you to guide your clients in realtime;
  • Staff to Staff Voice Chats;
  • SLA\'s, Work Schedules and Escalations;
  • Detailed Reports and Analytics;
  • Microsoft® Outlook® Integration;
  • Teamwork module allowing you to create shared Events, Contacts and Tasks.

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